Twitter launches button that lets people send direct messages from your site

Posted on Posted in 2016 Business Opportunities For You, What's Trending Now

 

Twitter has launched a new embeddable button that you can place on your site to allow visitors to send you a direct message – negating the need for them to first visit your profile or look up your handle on the social network.

 

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That should make it easier for businesses to offer another channel for customer support, and for public figures to accept private messages from their fans with less friction than before.


In order for this button to work, the business will need to modify its Twitter account setting to receive direct messages from anyone. From here, they can embed the new message button on their site after configuring it with the right Twitter handle and user ID.

Where this will come in handy is in customer service, especially if you’re trying to buy something or have questions. What Twitter doesn’t want you to do is to not even consider Twitter when you have feedback, instead turning to chatbots on Facebook Messenger, Kik, or Slack; using email; or even calling the company’s support number.

 

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